Frequently asked questions

What kind of service is AskAwayHealth?

We are a social enterprise providing private healthcare information services online.

Is AskAwayHealth an online medical consultation service?

No, we are a healthcare information and education service that guides our users through their healthcare journey and signposts them to appropriate services.

Is AskAwayHealth a replacement for your doctor?

No, we are not. We only provide limited services in health information, education and signposting. We do not provide clinical services. We should be used to complement your doctors care.

What is "My Account" with AskAwayHealth?

It will allow you to access our services, assuming you have the appropriate membership.

What role does AskAwayHealth play in your health care experience?

We are a resource for medical information that any of our healthcare practitioners provide (in writing by email or other methods of communication), explaining health conditions, providing a concierge service (see below), and signposting to appropriate medical services as well as social and green prescribing.

What is the benefit of the concierge service at AskAwayHealth?

It is a digital service that provides personalised solutions tailored to address a specific problem by working with a trained and experienced healthcare practitioner to address, explore and discover the most effective solutions appropriate for the needs of the service user.

Is AskAwayHealth run by doctors?

AskAwayHealth is run by well trained, qualified and experienced doctors using their expertise to provide health care information and education that complements care that you receive from your local health provider.