Last Updated:30.04.2026
Next Review: 30.04.2028
1. About Us
AskAwayHealth is a health education and information website. It is a product of Alevyn Ltd, a company registered in England and Wales, with its registered office at 3rd Floor, 86–90 Paul Street, London, EC2A 4NE.
1.1. Our Goal
To use online technology via www.askawayhealth.org to provide free health education and information to adults aged 18 years and above, and to signpost them to appropriate professional services where needed.
2. Important Notice
The health information published on this website is written and reviewed by qualified, licensed healthcare practitioners. However, it does not in any way replace a consultation with your own doctor. Our content — including blogs, videos, guides, checklists, and newsletters — does not provide a specific diagnosis of any condition, a treatment plan, or a prescription. This platform is not suitable for medical emergencies or for conditions that require physical examination. If you are experiencing a medical emergency, call 999 (UK) or your local emergency services immediately.
3. Definitions
For the purpose of these Terms and Conditions, the following definitions apply:
“Health information” means text-based content (including blogs and newsletters), videos, downloadable guides, and checklists on health-related topics that you can access through our website.
“Healthcare practitioner” means a qualified doctor registered with the General Medical Council (GMC) who contributes independent health education content through this website. Any content produced by our practitioners is for general educational purposes only and does not represent a physician-patient relationship.
“Visitor or subscriber” means any person who accesses health information, downloads a guide or checklist, or subscribes to receive our newsletter through this website.
“Community” means our AskAwayHealth online community hosted on the Skool platform, accessible via a separate link. Membership of the community is subject to these Terms and Conditions as well as the terms of the Skool platform.
4. Eligibility
This website is intended for adults aged 18 years and above who are seeking general health education and information. By accessing this website, you confirm that you meet this age requirement.
5. Accessing Our Content
All content on AskAwayHealth is provided online at www.askawayhealth.org and can be accessed via a smartphone, laptop, or desktop with an internet connection and an up-to-date browser. No account registration is required to access our blogs, videos, guides, or checklists. If you choose to subscribe to our newsletter or join our community, you will be asked to provide your name and email address. See Section 17 for how we handle your data.
6. Responsible Use of This Website
You must not use this website for any unlawful or fraudulent purposes, or in a way that breaches these Terms and Conditions or any applicable UK law. We reserve the right to restrict your access to the website if we believe your use is in breach of these terms. We will report serious breaches to the relevant law enforcement authorities in the UK where required.
7. Our Right to Update This Website and These Terms
We reserve the right to update and amend these Terms and Conditions at any time. Where changes are material, we will endeavour to provide reasonable notice to subscribers. Continued use of this website following any update constitutes your acceptance of the revised terms. The date of the most recent update is shown at the top of this page.
8. Visitor and Subscriber Responsibility
By accessing this website, you agree to use the content responsibly and in the spirit in which it is intended — for general health education only. You agree not to rely solely on the information published here for decisions about your personal health and to always seek advice from a qualified healthcare professional for your individual circumstances.
9. This Website Does Not Replace Your Doctor
This website provides general health education and information only. The content published here is for educational purposes and does not constitute medical advice, diagnosis, or treatment. It does not replace the clinical care provided by your own doctor or healthcare provider. You should always consult a qualified healthcare professional for advice specific to your individual circumstances.
10. Your Warranties and Undertakings
By using this website and subscribing to our content, you confirm and warrant that:
- You are aged 18 years or above and have capacity to agree to these terms.
- Any information you voluntarily provide to us (for example, your name and email address when subscribing) is accurate and up to date.
- You will notify us as soon as possible if any information you have provided becomes inaccurate or incomplete.
11. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits our liability for:
- Death or personal injury caused by our negligence or the negligence of our employees or agents.
- Fraud or fraudulent misrepresentation.
- Any other liability that cannot be excluded or limited under applicable UK law.
To the fullest extent permitted by law, AskAwayHealth and Alevyn Ltd shall not be liable for any loss or damage arising from your use of, or reliance on, the content published on this website, including but not limited to:
- Any direct loss arising from your reliance on the general health information, videos, guides, checklists, or newsletters published on this website, where that reliance was unreasonable in the circumstances.
- Any indirect, incidental, or consequential loss, including but not limited to loss of income, loss of data, loss of opportunity, or any other economic loss, whether or not we were advised of the possibility of such loss.
- Any loss or damage arising from interruption to or unavailability of this website or its content, caused by circumstances beyond our reasonable control, including but not limited to technical failures, internet disruptions, or third-party platform outages.
- Any loss or damage arising from content on third-party websites linked from this site, including the Skool community platform. We do not endorse or take responsibility for third-party content, accuracy, or availability.
- Any loss or damage arising from your failure to seek timely professional medical advice in relation to your individual health circumstances.
Where liability cannot be excluded but can be limited, our liability to you shall be limited to the minimum extent permitted by applicable law.
12. Content Accuracy
We take reasonable care to ensure that the health information published on this website is based on current medical knowledge and is accurate for general educational purposes. However, we do not guarantee that all content is free from error at all times. We are not responsible for the content of any third-party websites linked from this site. We recommend that you always verify health information with a qualified professional before acting on it.
13. Intellectual Property
All content on this website — including but not limited to blogs, videos, guides, checklists, graphics, and branding — is the intellectual property of Alevyn Ltd and is protected by copyright and other applicable intellectual property laws. You are granted a personal, non-exclusive, non-transferable right to access and use this content for your own private, non-commercial use only. You must not reproduce, distribute, republish, or use our content commercially without prior written permission from us.
14. Our Community (Skool)
AskAwayHealth operates an online community hosted on the Skool platform. By joining the community, you agree to these Terms and Conditions and also to the terms and conditions of the Skool platform, available at Askawayhealth Skool. AskAwayHealth is not responsible for any interruption to the Skool platform or for content posted by other community members. We reserve the right to remove any member from the community who breaches these terms or whose conduct is deemed harmful, offensive, or inappropriate.
15. Communication
You may contact us by email at admin@askawayhealth.org or by post at:
Alevyn Ltd (re: AskAwayHealth.org) 3rd Floor, 86–90 Paul Street London, EC2A 4NE
If you have subscribed to our newsletter, we will communicate with you by email. You may unsubscribe at any time using the unsubscribe link in any email we send.
16. Complaints
We take all complaints seriously. If you have a concern about any content or your experience on this website, please contact us at admin@askawayhealth.org. We aim to acknowledge all complaints within 5 working days and to provide a substantive response within 28 days.
17. Privacy and Data Protection
Your privacy is important to us. We are committed to meeting our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
17.1. The Information We Collect
We only collect personal data when you voluntarily provide it to us. This includes:
- Your name and email address when you subscribe to our newsletter or download a health guide or checklist.
- Your name and email address when you register to join our Skool community.
We do not collect payment information directly. If any paid community tier is introduced in future, payments will be processed by a third-party provider and will be subject to their terms. We do not store your financial information.
We do not collect, process, or store special category data (including health data or biometric data) through this website.
17.2. How We Use Your Personal Information
We use your personal information only for the purposes for which it was collected:
- To deliver the newsletter, guides, or checklists you have subscribed to or requested.
- To send you relevant health education updates from AskAwayHealth.
- To facilitate your access to the AskAwayHealth community.
- To carry out anonymised internal research and content improvement using non-identifiable usage data (such as page visits and engagement statistics).
- To invite you to live streams or events where you have opted in to receive such communications.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
17.3. Our Legal Basis for Processing Your Personal Data
We process your personal data on the following lawful bases under UK GDPR:
Consent: Where you subscribe to our newsletter or download a health guide, you voluntarily provide your name and email address. We process this data solely to deliver the content you have requested and to send relevant health education updates. You may withdraw consent and unsubscribe at any time by clicking the unsubscribe link in any of our emails or by emailing admin@askawayhealth.org.
Legitimate Interests: We use anonymised, non-identifiable usage data (such as page visits and content engagement) to improve the quality and relevance of our health education content. We do not use this data to identify or profile individual users.
We do not use automated decision-making or profiling in connection with your personal data.
17.4. How Long We Retain Your Data
We retain your name and email address only for as long as you remain an active subscriber to our newsletter or community. If you unsubscribe or request deletion of your data, we will remove your personal data from our systems within 30 days. We do not hold clinical health records on behalf of any individual.
17.5. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Withdraw consent at any time.
- Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
To exercise any of these rights, please contact us at admin@askawayhealth.org.
18. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact Us
Alevyn Ltd (re: AskAwayHealth.org) 3rd Floor, 86–90 Paul Street London, EC2A 4NE Email: admin@askawayhealth.org
