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Improving Patient Satisfaction: 6 Key Strategies to Reduce Stress

February 21, 2024

Collaborative post explores ways to reduce patient stress and enhance patient satisfaction with health care providers

When running a medical practice, it’s our job to help people live healthy lives and ensure they can overcome any conditions or diseases they suffer from.

However, as much as we want to try, patient stress can make your experience difficult.

Image depicting Black lady with curly hair and blue jeans with yellow top sitting curled up on the sofa with head in her hands experience stress trying to reach her practice

Ultimately, no one enjoys going to the doctor, and stress can cause existing problems to become much worse.

With this in mind, it’s worth understanding how your practice can work to reduce patient stress. 

Being More Available

Many patients may be dissatisfied with our service because they can never get an appointment, which could cause unnecessary stress.

Being more available to listen to your concerns and arrange visits can solve this.

Even if the in-practice team is busy, we can hire a virtual medical receptionist to speak directly to patients and put together a list of your issues and needs.

This approach would help serve more patients and help you get your health back on track.

Making the Practice More Welcoming

As visiting the doctor can sometimes be an uncomfortable experience, the least we can do is invest in comfort to make the space more welcoming.

Comfortable chairs and more appealing lighting are two ways to transform the opinions about our offices and should ease stress.

We don’t want to make the practice too much like a spa, but we can choose decor and style that naturally reduces patient stress rather than stick to the sterile, harsh waiting room environment that every other doctor’s office seems to possess. 

Being Transparent

It can be tricky to know how honest to be with patients.

Healthcare teams don’t want to upset you and cause even more stress, but it’s our job as healthcare professionals to ensure you fully understand what is happening.

This issue makes being transparent so crucial.

Sometimes, being as honest as possible (while still being respectful) can reduce patient stress because you will find it easier to come to terms with any bad news.

Outline What To Expect

If we are seeing you for the first time, we can improve your experience and reduce stress by outlining what you can expect from your consultation.

Our staff can send emails explaining what will happen, or they can give you a call to prepare you for your experience to ensure there are no surprises. 

Work on Our Bedside Manner

Good bedside manners are essential for patient care, but it can sometimes be tricky to tell how we come across to our patients.

Working on our bedside manner and studying better ways to communicate can transform opinions about our practice to ensure you feel better about visiting our office and will come away feeling more confident about your health. 

Easing Stress

While we cannot solve all your stress, we can cultivate an environment and approach that can ease your worries as much as possible.

These tips should show you how we run our practice and focus on providing the best care to ensure you, our patients, feel good about visiting us and finding solutions to your health issues. 

More Reading

Editing by AskAwayHealth Team


All AskAwayHealth articles are written by practising  Medical Practitioners on a wide range of healthcare conditions to provide evidence-based guidance and to help promote quality healthcare. 

The advice in our material is not meant to replace the management of your specific condition by a qualified healthcare practitioner.
To discuss your condition, don’t hesitate to get in touch with a health practitioner or reach us directly.

Image Credits: Canva

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